you are currently logged off to e-Banking.
| For call in Mainland China | 800-830-8008 |
|---|---|
| For call if out of Mainland China，country code +86 is required | 400-830-8008 |
| For mobile phone and fixed-line call in HongKong only | 800-906-882 |
In pursuit of excellence in customer services, Hang Seng Bank provides you with the personal attention and user-friendly banking you need. Our aim is to help our customers manage their financial affairs efficiently and effectively with our premium and convenient services.
Automatic Phone Banking Services
We have launched our 24-hour automatic Hang Seng (China) Phone Banking Services. You can conveniently complete many banking tasks via these automatic services.
Composite Services Available Over the Phone
Just ring our General Banking Toll Free Hotline to enjoy a host of services:
Exchange Rates and Interests Rates Enquiry
Account Balance and Transactions History Enquiry
Foreign Currency Exchange1
Investment Products Enquiry
Mortgage Loan Enquiry
Personal Identification Number (PIN) Change
Enjoy Banking Services Everywhere
Wherever and whenever you need banking services, our General Banking Toll Free Hotline is available by dialing (86) 4008 30 8008. Wherever you are, just call to take advantage of our services.
Experience the Convenience Today
As a Hang Seng Bank (China) customer, simply bring the appropriate identification documents to any branch or sub-branch to apply for the Hang Seng (China) Phone Banking Services. Our Staff will be there to help you complete the application process and you'll be able to access to our comprehensive phone banking services from the day of application. For addresses and telephone numbers of our branches/sub-branches, please click: here
Manned Phone Banking Services
Hang Seng (China) 24-hour Call Centre is here to serve you. You can talk directly to our Customer Services Representatives and complete banking transactions with just a phone call.
Array of Services Available Over the Phone
Just call our Prestige Banking Hotline and our Customer Service Representatives will present a variety of services
Account-related Services
Provision account balances and transaction history
Foreign Exchange Services
Set up and renewal of time deposits
Amendment of maturity instructions of time deposits
Request for account statement
Customer Services
Provision of Exchange rates and Interest rates
Enquire about details of personal banking services
Make branch appointments for undertaking other transactions
Easy to Access Services
Register as a Phone Banking Customer and our services will be available at the touch of a button:
(1) Call our customer service hotline
(2) Quote your Customer Number and Phone PIN for verification of your identity
(3) Use our banking services
Service Hours2of Hang Seng (China) 24-hour Call Centre
Monday – Sunday, 24-hour service
As a Hang Seng Bank customer, you are entitled to the friendly and attentive services of our Customer Service Representatives free of charge. Simply visit any branch or sub-branch to apply for our manned phone banking services.
For more details, please call our customer service hotline or any branch or sub-branch.
Notes:
1. The buy and sell foreign currency service is only available between 9am and 5pm, Monday to Friday (Not on Public Holidays).
2. Transaction instructions made after branch/sub-branch's office hours (i.e. from 5:00pm to 7:00pm, Monday to Friday) will be effective on the next working day.
